Frozen items cannot be returned or exchanged. There are considered perishable goods that have to be kept in specific temperature conditions.

However, for dry food, your item must be unused and in the same condition that you received it. It must also be in the original packaging and returned within 14 calendar days to be eligible for a return or exchange. 

A refund is issued through the same method used for the purchase less 10% of the transaction, charged for handling and  restocking..

Alowa Foods réserves the right to refuse an Exchange , Return or Refund, according to their policies.